As a Georgia Tech employee, we would like to offer our deepest condolences to you and your family on your loss. Although we realize this is a difficult time for you, there are a few things related to your benefits that you may need your attention.

Death of a Spouse or Dependent Child

To make changes to your benefits coverage due to your spouse’s or child’s death please contact the One USG Connect Benefits Center at 844-587-4236. The death of your spouse or covered child is a qualified change in status. Therefore, you can make certain changes to your health and other benefits plans within 30 days of the date of loss.

Benefits Center Representative are available from 8 a.m.- 5 p.m. Eastern time, Monday through Friday. The Benefits Center is prepared and ready to assist you with:

  • Filing claims for dependent life insurance
  • Updating beneficiaries for your life plans
  • Making changes to health and other benefits plans

Confirmation of Life Insurance

GTHR Benefits Department can assist employees with confirming life insurance for funeral arrangements or assignment purposes. Calls from funeral homes that need to verify life insurance should be directed to (404) 894-4847, press 9 to speak with an HR representative.

Life Insurance Claims & Continuing Medical Insurance

When a spouse or dependent child passes away, the employee or another family member should report the death to the OneUSG Connect-Benefits Center at 844-587-4236 within 30 days of the date of death, or as soon as possible.

After the death has been reported to the Benefits Center a Life Specialist with the Benefits Center will call the employee within 3 days of receiving notification of the family member death to review benefits and life insurance.

During the call with the Life Specialist, the following information will be discussed:

  • Making changes to medical, dental and beneficiaries for life insurance
  • Instructions for filing life insurance claims with MetLife

Employees can speak with a Life Specialist with the One USG Connect Benefits Center Monday through Friday from 8 a.m. – 5 p.m. Eastern time.

Making Changes to Beneficiaries for Retirement

To make changes to your beneficiaries for the Teachers Retirement System of Georgia (TRS) phone (404)352-6500, Monday through Friday from 8 a.m. – 5 p.m. or through the TRS member website at

To make changes to beneficiaries for the Optional Retirement Plan (ORP) or 457(b) or 403(b) plans contact your investment provider:

TIAA 844-230-7524
Fidelity 800-343-0860
AIG/VALIC 800-448-2542

Resources to support Employees & Families

•  Kepro Employee Assistance Program (EAP) 1-844-243-4440 or
(company code: USGCares)
•  Leave of Absence Policy